Refunds & Returns

Within 30 days of receipt of your order, you may return most items in original packaging with a copy of your original invoice.

• Items that are used, not in original packaging, or otherwise not in new and sellable condition cannot be returned without prior authorization from a BG representative. If approved, a restocking fee of no less than 15% may apply.
• Shipping charges are non-refundable. Customer is responsible for shipping returned merchandise, and product should be packaged safe and insured. Any damage that occurs in return shipping is the responsibility of the customer.
• Any merchandise that has been tampered with, customized, or shows any sign of use will not be eligible for return.
• Refunds and exchanges will be processed within 2 weeks from the time we receive all eligible merchandise back to our facility.
• All credit card cancellations and/or refunds will be subject to 5% transaction fee to cover bank fees.
• Please note the reason for your return on a copy of your original invoice and include with your securely packaged items to the following address:

Big Game Air Guns
9518 Hwy 290 West
Austin Texas 78736

If you have any questions or concerns:
Please contact us at: (737) 337-GUNS